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Financial Assistance

We never know when the unexpected might come our way – the loss of a job, a major illness or a change in benefits. Alamance Regional is committed to providing compassionate, high quality care for everyone who is sick or injured, regardless of ability to pay.

Patients who are unable to pay their entire bill should contact Patient Financial Services to make payment arrangements or apply for financial assistance.

Our assistance includes investigating alternative sources of funding to pay the account. We accept credit cards and routinely offer interest-free, monthly payment arrangements up to 12 months. We can work with patients who cannot pay their account in 12 months on a case-by-case basis.

Alamance Regional will recognize patients who receive urgent or emergency care as medically indigent if their family income falls below 150 percent of federal poverty guidelines and if they have no other source of payment available. A portion of the bill can be written off when family income falls between 150 and 300 percent of poverty guidelines. Forms to request a medically indigent adjustment are available at all registration areas, cashier desks, the business office in the Grand Oaks building and by mail. Financial assistance is available for both uninsured and underinsured patients.

Billing and Insurance

As a courtesy to patients, we will bill your insurance company for you. In order to expedite this process, patients need to provide us with accurate, up-to-date insurance information at the time of registration.

About 30 days after discharge, you will receive a statement of your hospital charges. This is not a bill. After we receive a statement from your insurance company, we will send you a bill that indicates how much insurance paid and how much you owe Alamance Regional.

Pay your bill online

Our online bill payment is an easy and secure way to pay your bill.

Pay My Bill

Enroll in ePayments

If you are being billed for two or more different hospital visits, you will have a different account number for each visit. To receive an electronic statement for each visit, you will need to enroll each account number separately.

To make a one time payment, click on Pay My Bill above. To receive electronic statements, review a statement online, and/or make online payments, click on Enroll in ePayments.

*Please note that payments received after 3 p.m. will be processed on the next business day.

For questions about your bill, payment procedures or and patient financial services, call (336) 538-8400.

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Financial Assistance